Return & Refund Policy

At Bingltd, we are committed to providing quality furniture components and woodworking products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

QUICK SUMMARY

Policy  Details
Return Window 30 Days from Delivery
Custom Orders Non-Returnable
Restocking Fee 20%
Return Shipping Customer Responsibility
Incorrect or Damaged Items Free Replacement or Correction
Refund Method Original Payment Method
Refund Processing Within 3-5 Business Days After Inspection

Section 1. RETURN ELIGIBILITY

We accept returns on most standard products within thirty (30) days of the delivery date.

To qualify for a return:

  • The item must be unused, unaltered, in its original condition, and returned in its original packaging.
  • The product must not show signs of damage caused after delivery.
  • Proof of purchase is required.
  • The return request must be submitted within 30 days of receiving the order.

Products returned in damaged, modified, or unsellable condition may not be eligible for a refund.

Section 2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Custom-made products
  • Personalized products
  • Special-order items manufactured to customer specifications
  • Products damaged due to misuse, improper installation, or customer modification.

Because custom orders are produced specifically for each customer, they cannot be restocked or resold. Therefore, all custom orders are final sale.

Section 3. RESTOCKING FEE

Approved returns are subject to a 20% restocking fee.

The restocking fee will be deducted from the refund amount before the refund is issued.

Section 4. RETURN SHIPPING COSTS

Customers are responsible for all return shipping costs unless the return is the result of:

  • A damaged product
  • A defective product
  • An incorrect item shipped by Bingltd

Original shipping charges are non-refundable.

Section 5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Order number
  • Customer name
  • Photos of the product
  • Photos of the shipping packaging (if applicable)
  • Description of the issue.

Once verified, Bingltd will, at its discretion:

  • Ship a replacement item,
  • Ship missing components,
  • Correct the order at no additional cost, or
  • Provide an appropriate refund.

For approved claims involving Bingltd error, a prepaid return label will be provided and no restocking fee will apply.

Section 6. HOW TO REQUEST A RETURN

To initiate a return, please contact:

Email: ecustomercare@bingltd.com

Phone: (336) 886-6439

Please include:

  • Order number
  • Full name
  • Reason for return

Our team will provide return instructions and authorization information. Do not return products without contacting us first.

Section 7. RETURN ADDRESS

827 Herman Ct, High Point, NC 27263, United States

Section 8. REFUND PROCESSING

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.
Please allow up to three to five (3-5) business days after receipt of the returned item for inspection and processing. Depending on your financial institution, additional time may be required for the refund to appear in your account.

Section 9. REFUSED SHIPMENTS & INCORRECT ADDRESSES

Orders returned due to:

  • Refused delivery
  • Incorrect shipping information provided by the customer
  • Failure to collect the package

may be subject to return shipping charges, carrier fees, and the standard 20% restocking fee.