We only ship within the U.S., excluding Alaska and Hawaii. We do not ship to any P.O. boxes or APO/FPO addresses.

We ship orders within two business days. Domestic orders can take 3 to 5 business days to be delivered. Canada orders can take 5 to 7 business days to be delivered. A tracking number will be provided once your order has been shipped. Shipping time will vary depending on location, shipment method and other factors.

We offer free shipping on all orders within the continental USA.

Expedited shipping is available at an additional cost. Please contact us directly by phone as soon as possible to ensure fastest shipment options. The cost will vary depending on address and urgency.

We ship orders within two business days. Domestic orders can take 3 to 5 business days to be delivered. Canada orders can take 5 to 7 business days to be delivered. A tracking number will be provided once your order has been shipped. Shipping time will vary depending on location, shipment method and other factors.

Expedited shipping is available at an additional cost. Please contact us directly by phone as soon as possible to ensure fastest shipment options. The cost will vary depending on address and urgency.

For returns, please email ecustomercare@bingltd.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions and the return shipping address. The return package should include proof of purchase and products should be packaged carefully to protect against damage during shipping. Please note that customers are responsible for shipping costs of returned items. 

While we are delighted to accommodate custom orders tailored to your unique preferences, our policy unfortunately does not allow for returns on such personalized items. Each custom order is crafted with precision and care to meet your specific requirements, making it distinct and one-of-a-kind. 

Once your return is received, then a refund will be processed and a credit will be applied to the original payment method. Please allow two business days from the date your return is delivered to us for processing.

We appreciate your patience and understanding for any human error. Please notify us about the mistake as soon as possible by email ecustomercare@bingltd.com, include pictures that we can use to verify. Once our office and warehouse confirm the error, we will correct the mistake immediately and of course at no additional cost to you.

We offer 100% refund or product replacement for any faulty products received. If the product you receive is damaged, please contact us immediately by email ecustomercare@bingltd.com. We will need pictures of the faulty or damaged products as well as pictures of the damaged shipping box. We will file a claim against the shipping service provider and refund or replacement damaged products according to the results of the claim.

For returns, please email ecustomercare@bingltd.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions and the return shipping address. The return package should include proof of purchase and products should be packaged carefully to protect against damage during shipping. Please note that customers are responsible for shipping costs of returned items. 

Once your return is received, then a refund will be processed and a credit will be applied to the original payment method. Please allow two business days from the date your return is delivered to us for processing.

We offer 100% refund or product replacement for any faulty products received. If the product you receive is damaged, please contact us immediately by email ecustomercare@bingltd.com. We will need pictures of the faulty or damaged products as well as pictures of the damaged shipping box. We will file a claim against the shipping service provider and refund or replacement damaged products according to the results of the claim.

We accept all VISA, MasterCard, and American Express credit cards issued in the U.S. Personal or Business Checks and Money Orders are also acceptable forms of payment. To pay by check or money order, please call us to place your order.

Once your order has been shipped, you will be provided with a tracking number.

You can change any order before checkout. If you need to change an order you already placed, please contact us immediately by phone and email. Once an order has shipped, we can no longer make any changes.

We are thrilled to inform you that we can do custom orders! When placing a custom furniture order with us, we require an advance payment to initiate the production process. This upfront payment is integral to securing your bespoke furniture and covers initial costs. 

If you need to cancel an order you already placed, please contact us immediately by phone and email. We will issue a full refund for any order cancelled before being shipped. Once an order has been shipped, we can no longer cancel and the order will have to be processed as a return. Please refer to our return policy for details.

Once your order has been shipped, you will be provided with a tracking number.

We are thrilled to inform you that we can do custom orders! When placing a custom furniture order with us, we require an advance payment to initiate the production process. This upfront payment is integral to securing your bespoke furniture and covers initial costs. 

Rubber Wood is the wood harvested and processed from a rubber tree (Hevea brasiliensis). As a hardwood it has a slight yellowish appearance with open grain texture. Rubber Wood has increased in popularity because it is a quality hardwood, cost effective, and Eco-friendly. Please refer to our Rubberwood page.

We are located in the furniture capital of America: High Point, North Carolina.

There are three critical measurements to consider when selecting your furniture legs: Height, Top Width, and Hanger Bolt. Please refer to our Furniture Leg Measurement page.

Installing our sofa legs is simple when replacing your previous furniture legs with matching 5/16” hanger bolt. A few more steps are needed if the hanger bolt is not a match or if your furniture does not have bolt-nuts. Please refer to our Furniture Leg Installation guide.

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product’s true colors may not appear as they should on your screen. You can email us at ecustomercare@bingltd.com or call us at 336-886-6439 at 8am to 5pm EST.

We are located in the furniture capital of America: High Point, North Carolina.

Installing our sofa legs is simple when replacing your previous furniture legs with matching 5/16” hanger bolt. A few more steps are needed if the hanger bolt is not a match or if your furniture does not have bolt-nuts. Please refer to our Furniture Leg Installation guide.